Dell Announces Recall of Batteries for Notebook Computers
4.05.2001, 11:17
AUSTIN (USA) May 4 (PROTEXT) - Dell (Nasdaq:DELL) isvoluntarily recalling about 284,000batteries supplied to Dell for use in some of its notebookcomputers.
These batteries can overcharge, causing them to become veryhot,release smoke and possibly catch fire.
This recall involves the specified batteries only, not thecomputers themselves.
Dell has received one customer report of a battery in a Dellcomputer overcharging in this manner, resulting in minor propertydamage. No injuries were reported.
The recalled batteries were sold with the Dell Inspiron 5000series of notebook computers, comprising both the Inspiron 5000and Inspiron 5000e models. Dell shipped computers with thesebatteries directly to customers from Jan. 7, 2000, through March21, 2001. Dell and its authorized service providers also sold thebatteries separately during the same period.
The batteries insert into the front left or front right ofthe notebook computer. "DELL(tm)," "MADE IN JAPAN" and "Inspiron5000 Battery Module" are written on the top of the batteries. Thebattery's identification number is written on a small, coloredsticker at the rear of the battery.
Dell Inspiron 5000 series customers should remove the batteryfrom their notebook computer and contact Dell immediately todetermine if the battery is part of this recall.
To contact Dell, customers can go to Dell's Web site atsupport.dell.com/i5000battery. Customers unable to reach Dell'sWeb site can call Dell (EDITORS: see local phone numbers below)for battery-handling information, and to arrange safe return ofthe recalled battery. Customers will receive one replacementbattery for each battery identified as subject to recall, and asecond battery after they return the recalled battery.
About Dell
Dell Computer Corporation (Nasdaq:DELL) is the world'sleading direct computer systems company, based on revenues of $32billion for the past four quarters, and is a premier provider ofproducts and services required for customers to build theirInternet infrastructures. The company ranks No. 48 on the Fortune500, No. 154on the Fortune Global 500 and No. 10 on the Fortune"most admired" lists of companies. Dell designs, manufactures andcustomizes products and services to customer requirements, andoffers an extensive selection of software and peripherals.Information on Dell and its products can be obtained on the WorldWide Web at www.dell.com.
GLOBAL CUSTOMER-CONTACT PHONE NUMBERS
-------------------------------------
Australia
1800 505 190
Austria
43 01795679 07
Belgium
32 (0) 2 71195 96
32 (0) 2 71195 97
Brunei
604-633-4866
Canada
1-877-237-3355
China
800-858-2053
Czech
42 0 2 2283 2790
Denmark
45 384870 06
Finland
358 0 9 693790 70
France
33 0 13067 1084
Germany
49 0800-0338338
Hong Kong
29693190 (LOCAL)
Ireland
353 1850 664 636
Italy
39 02 696 823 01
Japan
0120-1984-99 (TOLL FREE, DOMESTICONLY)
Macau
29693191 (LOCAL)
Malaysia
1 800 880786
Netherlands
31 0 20 711 4311
New Zealand
0800 935 525
Norway
47 231624 19
Poland
48 22 6061980
Singapore
1-800-394-7490
South Africa
27 (0) 11709 7788
Spain
34 91 74966 24
Sweden
46 (0) 8 587 706 98
Switzerland
41 02241770 90
41 02241770 91
United Kingdom
44 0870 0100554
United States
1-877-237-3355Dell is a trademark of Dell Computer Corporation.Fortune 500 is a registered trademark of Time Inc.Dell disclaims any proprietary interest in the marks and names ofothers.
CONTACT: Dell Computer Corporation, Austin
Media Contacts:
Tom Kehoe, 512/725-0281
or
Venancio Figueroa III, 512/723-1726
or
Investor Contacts:
Lynn Tyson, 512/723-1130
or
Robert Williams, 512/728-7570
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